Client Overview
The engagement began as a code takeover - Paradise Biryani migrated maintenance of their consumer-facing OwnApp (an order-and-delivery platform with a single backend and native Android/iOS apps) from a previous vendor to Yodaplus.
Maintenance quickly grew into active development. Yodaplus built out a loyalty program and a delivery fleet vendor onboarding system, then expanded into microservice-based web properties for wallet recharge, the Paradise Pass campaign, and NPS feedback collection.
In Q4 2025, the client sunset OwnApp itself while keeping every one of these microservices running - a testament to the standalone value they had built up independently of the parent app.
From there, the engagement expanded into more transformative, operations-focused systems: digitized quality management, direct-to-ERP order taking, ML-driven analytics, and a parallel ERP layer.
The Challenge
As the relationship grew beyond app maintenance, several operational gaps became clear:
Manual, paper-based quality logging across warehouse processes - raw meat, marinated meat, dry goods, floor inspections, and vehicle inspections - was slow and error-prone.
Store order-taking relied on a write-it-down-then-walk-to-cashier flow, adding friction to every customer order and slowing store turnover.
Existing PowerBI reporting couldn't surface customer sentiment, operations metrics, platform metrics, or store-level sales summaries the client needed.
ERP coverage gaps left several operational modules outside the scope of the client's Microsoft Navision system, with a planned migration to Microsoft Dynamics Business Central still ahead.
Left unaddressed, these gaps limited how efficiently the business could run quality control, store operations, and reporting at scale.
The Solution
Yodaplus built a connected set of systems to close each of these gaps, integrated with the client's existing ERP and data infrastructure:
Quality Management System (QMS)
Digitized the client's warehouse quality processes, replacing pen-and-paper logging with direct digital entry. Now a module inside the client's broader ERP.
Steward App
A serverless AWS system letting store staff take and settle customer orders directly, integrated with the client's Microsoft Navision ERP - eliminating the old write-it-down-then-walk-to-cashier flow. Built serverless from day one for global scalability.
Data Analytics Platform
Built on Databricks and the client's Azure Data Lake, using ML to generate reports the client couldn't get from their existing PowerBI setup - customer sentiment, operations metrics, platform metrics, and sales summaries, now including weekly store-level insights sourced from the Steward App. A custom Data Foundry layer with a backfill engine keeps reporting reliable even on days with data gaps.
Parallel ERP
A custom AWS-based ERP layer housing modules outside Navision's scope - built to integrate directly with Microsoft Dynamics Business Central as the client migrates onto that platform.
Technology Highlights
Serverless architecture on AWS, built for global scalability.
Direct integration with Microsoft Navision ERP.
Built to integrate with Microsoft Dynamics Business Central.
ML-driven analytics on Databricks and Azure Data Lake.
Custom Data Foundry layer with a backfill engine for reporting reliability.
Digitized quality management as a native ERP module.
Key Outcomes
| Impact Area | Before | After |
|---|---|---|
| Warehouse Quality Reporting | Full day of manual, pen-and-paper logging | 2-4 hours, with significantly fewer transcription errors |
| Store Order Taking | Write-it-down-then-walk-to-cashier flow | Direct digital order taking via Steward App |
| Store Rollout | Manual flow across all stores | 7 pilot stores, scaling to 53 within two months |
| Reporting & Analytics | Limited to existing PowerBI setup | ML-generated sentiment, operations, platform, and sales insights |
| ERP Coverage | Modules outside Navision's scope | Custom parallel ERP, integrating with Business Central |
Benefits
- 1
Reduced Operational Risk:
Replacing pen-and-paper logs with direct digital entry gives the client a traceable, audit-ready record of warehouse quality checks, reducing the risk of missed inspections or lost paperwork. - 2
Freedom from Vendor Lock-In:
Taking ownership of OwnApp's code, and building every new system in-house from the ground up, means the client no longer depends on an external vendor to maintain or extend its core technology. - 3
Decisions Backed by Data the Client Didn't Have Before:
Leadership can now act on customer sentiment, operations, and sales insights that the existing PowerBI setup simply couldn't produce. - 4
A Foundation Built to Grow:
Every system - from the serverless Steward App to the parallel ERP layer - was built with multi-store, multi-city scale in mind, so growth doesn't require re-architecting the stack. - 5
Continuity Through Change:
Even as the client sunset OwnApp and began migrating from Navision to Business Central, the underlying microservices and new systems kept running without disruption - proof the architecture doesn't depend on any single app or ERP.
Built For
Multi-city F&B operations · warehouse quality teams · store operations · finance & analytics
Delivered Across Engagement
OwnApp maintenance & modernization · loyalty program · fleet vendor onboarding · wallet recharge · Paradise Pass · NPS feedback · QMS · Steward App · Data Analytics Platform · Parallel ERP
Conclusion
What began as a straightforward code takeover grew into a full operations stack for Paradise Biryani. Across every phase, the throughline stayed the same: manual, fragmented, or vendor-locked processes, replaced with faster, more reliable, and more scalable digital systems - built in a way that lets each piece stand on its own value.
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